01What is the difference between EDR and traditional antivirus?
Traditional antivirus mainly looks for known threats. Managed EDR continuously watches behaviour across protected laptops, desktops and servers, giving a security team the context needed to investigate and contain suspicious activity before it becomes a larger incident.
02If we already have EDR, why would we also need ITDR?
They protect different attack surfaces. EDR watches devices; ITDR watches identities, sign-ins and access inside services such as Microsoft 365. If stolen credentials are used from an unmanaged device, EDR may never see it, while ITDR can flag unusual login or account behaviour.
03How can Omega help us get more value from Microsoft 365?
Omega can handle tenant setup, migrations, licensing, user management, security configuration and ongoing support. The aim is a Microsoft 365 environment that is easier for your team to use, properly protected and sized around what the business actually needs.
04Is our data safe in the cloud, and who is responsible for it?
Cloud security is shared. Microsoft protects the underlying cloud platform, while each organisation remains responsible for its users, access, configuration and data. Omega helps close those gaps with measures such as MFA, conditional access, identity monitoring, endpoint protection and an appropriate backup strategy.
05Is a small business really a target for cyberattacks?
Yes. Many phishing, credential-theft and ransomware campaigns are automated, so they do not choose victims by company size. Smaller teams can be hit especially hard by downtime or data loss, which is why practical, right-sized protection matters.
06What does managed IT support include?
The exact scope is agreed with each client, but it can include proactive maintenance, monitoring, patching, help-desk support, troubleshooting and practical IT guidance. It replaces repeated break-fix emergencies with a team that knows your environment and stays involved.
07Does Microsoft 365 still need a separate backup?
Microsoft 365 includes resilience, retention features and recycle bins, but these are not the same as an independent backup. A separate backup creates another recovery path for accidental deletion, malicious changes, ransomware or data that falls outside the available retention window.